3 years of terrible customer service. I had to escalate it to Mercedes HEV in the end. The group replied to my Google review, advising me to reach out to them; I did and they never replied!!
The latest comedic episode was me asking for a repair quote and being completely ignored.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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