I purchased an Approved Used Audi from Audi Chingford in June 2022, a Group 1 Automotive Dealership. I paid full dealership price for a three-year-old car and I was told it came with a full service history, as expected under the Approved Used scheme.
When I recently requested the service history, I discovered there were no recorded services between 2018 and 2022. The dealership’s only offer was to buy the car back at trade value, far below what it would sell for with a proper service history.
Selling a three-year-old car with no previous service history at full price is unacceptable. I feel the vehicle was misrepresented and mis-sold, and this experience has put me, my friends, and family off buying from any Group 1 Audi dealership.
I would not recommend Group 1 dealerships and definately do not trust their approved used schemes. The lack of accountability and real resolution is really shocking.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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