Mercedes Stevenage, not all the work was done on my car. I was promised by the advisor that I would be reinvited for another appointment to complete the remaining jobs, and he would also quote for the further suggested required jobs by email, but it has been more than 6 working days, and I haven't heard anything. Customer service was good, and the receptionist was very helpful.
But not worth the value if all work is not done, while I am willing to pay. If a Mercedes dealer cannot fix a Mercedes car, then who else? I have already completed the feedback requested via email, but I haven't heard back yet, so I am sharing this publicly now.
Document No: 18259
WIP No: 38251
Advisor: EL
Date of Service: 24/01/2026
Check in: 9:15
Check out: 13:30
I will update if there are further developments. Thanks
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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