I had a very disappointing experience with Group 1 Toyota after purchasing a used Toyota RAV4 diesel.
Within a few days of purchase, serious issues appeared, including excessive carbon build-up inside the engine. From the first day, I also noticed a defective headlight, rattling noise from the exhaust, and a faulty infotainment touchscreen. These are issues that should have been identified during the dealer’s pre-sale inspection.
I later found evidence that the vehicle had previous carbon-related problems and a sensor replacement before my purchase, which was not clearly disclosed to me.
As a result, I had to reject the vehicle under the Consumer Rights Act. Although the dealership agreed to refund me, they deducted £450 for transport costs, which I felt was unfair given the faults were present at the time of sale.
This situation caused me significant stress. I had to take four days off work, resulting in lost income. I had also taken a personal loan to purchase the car in good faith. During this time, my wife was pregnant and we struggled without reliable transportation.
Eventually I received my refund, but the entire experience was stressful and poorly handled. Communication was not supportive, and I did not feel my concerns were taken seriously.
I hope the dealership improves its inspection standards and customer care so others do not experience the same situation
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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