Following the recent purchase of a vehicle from their BMW dealership in Worthing, we returned the car within three days after concerns became apparent following handover, both regarding the vehicle and aspects of the customer experience, which we felt fell below our and BMW expectations.
We sought further clarity regarding what had happened and why our experience unfolded in this way. At this stage, we have not received a detailed explanation and have been advised to refer the matter to the independent Motor Ombudsman for formal review.
We respect the importance of independent oversight and due process, and will allow this process to conclude before commenting further.
We are sharing this simply in the spirit of transparency and will reflect further once the independent review has reached an outcome.
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Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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