I am writing to express my deep dissatisfaction with the service I have received. Over a year ago, I purchased a voucher for my father, which has not yet been redeemed. Despite our repeated attempts to use the voucher, the flight has been consistently canceled, through no fault of ours.Moreover, I am extremely disappointed that, despite your failure to fulfill the terms of the contract, you have refused to issue a refund. This is not only unacceptable but also a breach of trust.Based on this experience, I cannot recommend your services to others. I urge you to reconsider your position and provide a refund promptly to resolve this matter.
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