I had some concerns during my recent stay at Glentworth Hall that I feel should be addressed. Unfortunately, the property seemed to lack basic maintenance and cleanliness. A majority of the showers were not functional, which was disappointing.In terms of cleanliness, I noticed torn duvet covers, dirty floors, and cobwebs in various areas. Additionally, the mattresses appeared worn out, with springs popping out, which affected my comfort.I also felt that the caretaker's engagement with the property could be improved, as it seemed that there was a lack of attention to these issues.03/01/25 -I disagree with your assessment of the property’s condition during our stay. It was clear that the property had not been properly maintained for some time, as several basic cleanliness standards were not met. This impacted our overall experience and left us disappointed.As for the damage deposit, I believe there has been a misunderstanding. There was no clear or significant proof provided that the damage, including the alleged smoking, was caused by our group. I also feel it’s important to point out that a family business should strive to maintain transparency and fairness in their dealings with guests. I am disappointed by the false accusations and believe that the full deposit retention was unfair under the circumstances.
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Group Retreats provides large-group high-end accommodation in unique and beautiful country houses.
Recognising that large groups often struggle to find appropriate accommodation and that luxury housing for such groups was in short supply, we set out to find the perfect country homes for our customers to enjoy.
Our vision is not only to provide your group with a comfortable stay, but to give you an unforgettable experience of staying in a quintessential English country home. You will discover unique settings for a family break, corporate function or a milestone celebration; which you can enjoy in your own way.
Typically, our properties are large historic listed buildings with extensive grounds and beautiful gardens. Swimming pools and spas are features in most of our places, along with games rooms packed with snooker, pool and other games. Our properties are generally in quiet, isolated locations, surrounded by countryside – perfect for exploring.
At Group Retreats we can help you plan an unforgettable trip.See more
