Last Wednesday we ordered a Skywatcher telescope from Grovers. The billing address was my boyfriends but we made sure that the delivery address on the order form was mine as we are living here for four weeks.When the order was confirmed it showed my boyfs address for delivery.We immediately rang and gave the correct information for delivery and were assured that the system had been amended. We emailed to confirm this and Grovers emailed us to confirm. We relaxed. On Friday evening we had an email from the courier confirming delivery on Monday (yipee) but to the wrong address (not yipee)We again rang Grovers. The lady said she could not contact the courier until Monday as they were closed but would do so then to get our order sent to the correct address.On Monday we waited... Nothing happened. We assumed the courier was rerouting our delivery but obviously not. On Tuesday morning we had an email from Grovers telling us our delivery had been delivered. To the wrong addressWe rang my boyfs neighbour He went around and found our expensive parcel sat on the open porch.We rang Grovers again. They implied this mistake was the fault of the courier. I do not agree Grovers. The courier could only deliver to the address you gave them. Which was not the address we gave you on the order, by 'phone and by email. We had the option of the parcel being retrieved but decided we did not wish to inconvenience our very helpful neighbour furthur. When I rang Grovers back to confirm this I was told that Marcus Grover who I had just spoken to was "not in the office today". I gave up. My boyf emailed the company and has had no response.Result we are living in a dark sky area for four weeks. Our new telescope is at my boyfs neighbours 160 miles away and Grovers have our monies.
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Grovers Telescopes & Binoculars - Simply the best range of these optics in the North. We display many major brands and have knowledgeable advice on hand 7-days-a-week. All available to try with accessories. Grovers has an excellent relationship with the biggest names in astronomy and birdwatching. We are closely associated with many astronomical societies and natural history groups that use these telescopes, binoculars, microscopes, metal detectors and many other devices. We are committed to support their work in increasing understanding of both our world and beyond.
Grovers Photo - The area's top destination for "printing your photos" for more than 25 years. Today, Grovers has a variety of services which are seldom seen in any town centre. Grovers has 5 excellent Kodak Kiosks which help you make the very best of your photographs; creating books, cropping and enhancing your photos too. You can choose many other photo gifts and print on to fabrics (like T-Shirts) as well as super large posters & canvas prints. We have a studio for portraits in addition to offering ID & passport photos. We have an excellent copy shop range of services. Colour or black and white and finished with binding or laminating. All this is backed by professional advice drawing on more than 30 years experience.
Grovers Toymaster - Generations of local people have fond memories of visiting Grovers toy shop. Our store has a real toyshop with a great selection that is seldom seen. We have 10,000 toys in store all the year round. Our range is backed up by our knowledgeable and experienced staff. So whether you want games, toys or models, Grovers Toymaster is the place to go.
Grovers opened in 1968 and remains a family owned and run business today, known for being an excellent destination for all we do. Our in-store team have been together for years - our aim is to give you the very best service possible.See more
