I called in to this store on Sunday 3rd April having made a detour based on reviews. I was seeking a Finder Scope for a Bresser telescope. I was attended to by a pleasant young woman who couldn't help with my query but managed to get guidance by telephone. Based on that I bought a Finder Scope for £34.99. However, on returning to my flat in Northumberland I found it would not fit my telescope. I decided to return the item to the store for an alternative or a refund. Today I was again in the area of the shop and intended to visit but before I made a journey I contacted the shop by telephone and spoke to someone who knew more about the subject. He also told me that they operate a strict 21 day return police which meant a refund was not available. This is, in my view, unreasonable and poor customer service. I would therefore caution anyone to be aware that if you buy a product that turns out to be unsuitable you run the risk of being stuck with it. They of course still have a sale so that's ok then!Thank you for your reply which has missed the point I fear. Your return policy means that if you do not have a suitable alternative I am left with an item not fit for purpose which I cannot return. I will take a picture of the telescope and the mounts supplied as you suggested but if you cannot assist with a viable alternative I repeat, I am stuck with a part not fit for purpose.
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Grovers Telescopes & Binoculars - Simply the best range of these optics in the North. We display many major brands and have knowledgeable advice on hand 7-days-a-week. All available to try with accessories. Grovers has an excellent relationship with the biggest names in astronomy and birdwatching. We are closely associated with many astronomical societies and natural history groups that use these telescopes, binoculars, microscopes, metal detectors and many other devices. We are committed to support their work in increasing understanding of both our world and beyond.
Grovers Photo - The area's top destination for "printing your photos" for more than 25 years. Today, Grovers has a variety of services which are seldom seen in any town centre. Grovers has 5 excellent Kodak Kiosks which help you make the very best of your photographs; creating books, cropping and enhancing your photos too. You can choose many other photo gifts and print on to fabrics (like T-Shirts) as well as super large posters & canvas prints. We have a studio for portraits in addition to offering ID & passport photos. We have an excellent copy shop range of services. Colour or black and white and finished with binding or laminating. All this is backed by professional advice drawing on more than 30 years experience.
Grovers Toymaster - Generations of local people have fond memories of visiting Grovers toy shop. Our store has a real toyshop with a great selection that is seldom seen. We have 10,000 toys in store all the year round. Our range is backed up by our knowledgeable and experienced staff. So whether you want games, toys or models, Grovers Toymaster is the place to go.
Grovers opened in 1968 and remains a family owned and run business today, known for being an excellent destination for all we do. Our in-store team have been together for years - our aim is to give you the very best service possible.See more
