Some months ago my family clubbed together and bought me a Celestron NexStar 5SE Schmidt-Cassegrain telescope on the internet. This type of equipment has a glass disc ( the “corrector plate” ) in the middle of which sits the secondary mirror and which is mounted in annular brackets at the front end of the tube.After the third occasion I’d used it, I decided to check the cleanliness of the corrector plate when I brought it back indoors. It was only then I noticed that stuck on the inside edge of the corrector plate there appeared to be a small cereal grain husk or similar plant particle which must have unfortunately entered the tube during manufacture and was trapped inside. I emailed Celestron support, who had replied by initially asking me to remove the corrector plate to extract this particle. I declined to do this as I did not feel confident enough about removing a vital part of a brand new and expensive piece of precision equipment. While awaiting their further response ( which turned out to be as I’d hoped, i.e., that Celestron would rectify the matter under warranty, ) I decided to find out whether Grovers of Northallerton ( as advertised Celestron agents ) would carry out work of this nature on their premises. My reason for wanting to establish this was that if they did and Celestron was happy to do a warranty repair, I would have been quite prepared to drive the 51 miles to Grovers and physically hand the telescope over rather than risk dispatching it by courier.When I called them and explained the situation, it was more than evident from the salesman’s manner that when he realised the telescope hadn’t been purchased from them, they weren’t going to be interested in looking at it. His was a rather lacklustre response in all. He suggested I get on to Celestron regarding this and by this stage I didn’t really feel like going into what I was planning to do to have it rectified. There was mention made of some chap based in Middlesbrough who might have looked at such an issue, but there was no real indication that the Grovers employee was eager to do anything further to assist. In the end the telescope was collected and returned to Celestron, who sorted the problem. However I have to say that I won’t be approaching Grovers again. Such a pity, since it’s my intention to advance my hobby by purchasing other telescope equipment and DSLR accessories and they would have been a convenient dealer to do business with.I think it goes without saying that any future purchases certainly won’t be from them.
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Grovers Telescopes & Binoculars - Simply the best range of these optics in the North. We display many major brands and have knowledgeable advice on hand 7-days-a-week. All available to try with accessories. Grovers has an excellent relationship with the biggest names in astronomy and birdwatching. We are closely associated with many astronomical societies and natural history groups that use these telescopes, binoculars, microscopes, metal detectors and many other devices. We are committed to support their work in increasing understanding of both our world and beyond.
Grovers Photo - The area's top destination for "printing your photos" for more than 25 years. Today, Grovers has a variety of services which are seldom seen in any town centre. Grovers has 5 excellent Kodak Kiosks which help you make the very best of your photographs; creating books, cropping and enhancing your photos too. You can choose many other photo gifts and print on to fabrics (like T-Shirts) as well as super large posters & canvas prints. We have a studio for portraits in addition to offering ID & passport photos. We have an excellent copy shop range of services. Colour or black and white and finished with binding or laminating. All this is backed by professional advice drawing on more than 30 years experience.
Grovers Toymaster - Generations of local people have fond memories of visiting Grovers toy shop. Our store has a real toyshop with a great selection that is seldom seen. We have 10,000 toys in store all the year round. Our range is backed up by our knowledgeable and experienced staff. So whether you want games, toys or models, Grovers Toymaster is the place to go.
Grovers opened in 1968 and remains a family owned and run business today, known for being an excellent destination for all we do. Our in-store team have been together for years - our aim is to give you the very best service possible.See more
