I received a ring three weeks ago and tried it on immediately. It was very pretty and it looked exactly like I thought it would. However, within less than a minute, I realized that there were stones going too far around the sides of the ring that jabbed into and cut both my middle finger and pinky finger. I am definitely unable to wear it at all. Their return policy states that customers have 7 days from the date of receiving an item to set up a return. I immediately wrote an email requesting a return for the ring on the same day I received it. I was then sent a reply asking for a video or picture of the issue. I sent a short video within 24 hrs.Since then, there has been complete silence on their end. I have written several follow up emails over the past three weeks with no response. Nothing at all. If I was able to wear the ring I would have given them 5 stars and that would be that. If I was unable to wear the ring and they handled the return in a timely matter, I still would have given them 5 stars. But this horrible customer service experience has earned them a 1 star rating. Beware!
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