gskill.com

2.9
2.9 Based on 11 reviews

...

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Wilber Long
Unworkable support, with all costs on the purchaser

Purchased 2x32gb GSkill ddr5 ram and due to a delay on the case arriving, I missed the doa return window. Now I am in an RMA return nightmare, having to pay to ship my product at my expense to Taiwan, for them to inspect, then possibly do something about. Inspection of the faulty module shows circuit board or aluminium heat sink fibres contacting the board through a loupe, with no damage to the pins or board itself.Expecting a fight, given they state the right to charge you for return shipping.Been a very unpleasant experience, with no local agents, being forced to buy a replacement product to use the PC for the interim, whilst they inspect my faulty product for an indiscriminateperiod of time.

1
Date of experience: Jul 01, 2025

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