I purchased 2x16GB RAM kit (F5-7200J3445G16GX2-TZ5RK) in January 2023, through newegg.com. After several months one of the modules failed and caused my PC to crash/not boot. msi ezdebug code 55, memory not detected.I followed the G.Skill RMA process to the letter, which was to post the entire memory kit (not just the faulty stick, they want it all) back to Taiwan from the UK. I tracked the shipment, and followed up with G. Skill by e-mail, who quickly confirmed they had received my RMA, and that the RMA process would take up to 10 business days. On the 10th business day I e-mailed them asking for a progress update. Total silence, not even an acknowledgment. A few days later I followed up with another email, this time copied to G.Skill Europe. Again Silence from both the G. Skill RMA department and G.Skill Europe. So now 14 days into a 10 day process, I am without £300 of memory kit, which is currently in Taiwan, and I seemingly have no prospect of it's return based on the fact that G. Skill are just not responding to any of my requests for a progress update or telling me the outcome of the RMA process.I don't know what can I do about this, newegg.com have been unsympathetic, I've followed the RMA process to the letter and still been unsuccessful.
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