Sadly this was an extremely disappointing experience. Ordered 3 pieces of garden equipment and the website informed me the items would arrive in 3-4 days. On the 4th business day I called them to ask where my delivery was. They informed me that they had been waiting on one piece from the ware house but it was arriving that evening. Once it arrived they would send it out and it would arrive in 1 to 2 days. I expressed my sincere disappointment and after much back and forth the call handler said he would upgrade the delivery to next day free of charge. The next day came and went and no delivery. 3 business days later I called again, their phone line was closed even though it was only 4:30pm and their website says 5pm. The next day I called again and the call handler told me that one piece was still awaited from the warehouse and it might be another 6-7 days but he could split the order. Neither call handlers seemed to really care. I asked for a refund and the call handler again said he could split the order for me. I said no, just give me the refund. To be fair, he did issue the refund without further argument but this has cost me 2 weeks now. I tried not to order from the big one but now I am back where I started and have ordered from the big one but will receive my items 2 week later than I wanted (as at least they deliver). Avoid.
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