I purchased Dunlop wellington boots from Gsworkwear. After a little over a year of light wear one began to leak due to having split at the seam. I expected longer life from Dunlop boots so asked Gsworkwear for details of guarantee. They gave no response to my request for guarantee details, and made no attempt to consider the matter, simply replying that it was "wear and tear" and that they could not accept a return. Dissatisfied I contacted Dunlop, who upon receipt of a photograph deemed the split a manufacturing fault. They contacted Gsworkwear to advise of this and of their opinion that my claim should be accepted. Gsworkwear still made no attempt to pursue the matter with me, as a result of which Dunlop themselves sent me a replacement pair. After receiving the new boots I politely contacted Gsworkwear to advise them of the outcome, believing it to be valuable feedback. I received no acknowledgement. 5 stars to Dunlop for excellent customer service.0 stars to Gsworkwear for contemptible service.
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