Poor end of tenancy service. Avoid GTH if you can. Quarterly property inspections are treated as a tenant nitpicking exercise whilst maintenance issues they should be sorting or raising with the landlord are ignored. Lights left on, property not locked up after inspections and when you raise this, merely due to property insurance implications, they don't like it. End of tenancy deposit return takes too long. Messages ignored. Just terrible serviceQuick response back from GTH team appreciated. However this does not address the issue that S.L.As appear more important than customer service, especially for exiting customers, who feel de-prioritised. Moving home is an expensive outgoing, with deposits ordinarily being a significant aspect of this. Once deposit repayment agreements and any applicable adjustments have been made, the button should be pressed, not excuses made. If no resolution is forthcoming within 7 days, the matter will be passed for assessment to the Property Ombusman
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With 180 years of experience, Greenslade Taylor Hunt is THE West Country property and auction specialist. Retaining our independent status, we are a firm that cares about our clients' interests and one that can help with an array of property needs across Somerset, Devon, and Dorset. The collective experience of our partners and staff is brought together to enable you to get the most from your property assets. See more
