I signed up for the 7-day trial but didn't cancel on time. I was charged for the full-year subscription. I've emailed and asked for a full refund, but each reply has offered to change me to a monthly subscription starting a year from now. I was willing to pay for the first month and be refunded for the balance, but when changed to monthly, it didn't offer this as an option. Then I was offered a refund of half of the price. I don't feel heard by their customer service. I
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