I've been a customer of this company for seven years. At the end of October, they announced a website overhaul without prior notice. Almost six weeks later, the site is still not functioning, preventing me from using $250 in gift cards I purchased. I also can't get a refund due to system issues. Customer service offers no help or timeline for resolution. They also announced changes to their long-standing bonus program without clarifying if they will honor the previous system.
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