I ordered a scarf from the company on November 12. The payment of £77 was deducted from my account on November 20, but the scarf never arrived. I managed to order another scarf, which arrived quickly, but my inquiries about the first order went largely ignored. After a lengthy call with customer service, I was promised a refund, but a week later, it still hasn't been processed. When I called again, I was told the system change was to blame and they couldn't provide a timeframe for resolution. This used to be a reliable company.
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