I regret not checking reviews before placing my order! I've shopped with the company for years, but my latest experience has left me hesitant to return. I ordered a jumper and tights for a winter getaway with express delivery (£7 extra) to ensure timely arrival. By the expected delivery date, I hadn’t received any dispatch notification. After contacting customer service, I learned my order hadn’t been processed yet. The representative informed me that next-day delivery wasn’t possible since items were shipped from Sweden, which is understandable, but there should be safeguards for these situations. I was advised to check their London store for stock. Upon contacting them, I learned they can no longer sell over the phone due to a system update. It’s a mess! I’m uncertain when I’ll receive my order or if I’ll get a refund for the express shipping.
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