The company has the most convoluted returns service. One return I sent months ago was never acknowledged, and my latest return seems to have gone missing. I sent it via UPS, and it returned to my home after 12 days. After contacting customer service, I was told I had completed the correct forms but needed to take it to the post office myself. They assured me I wouldn’t be charged for postage upon refund. I had to follow up multiple times just to locate my refund. They are great designers, but their returns process is frustrating. I have a voucher to spend with them, but I may need to look elsewhere for my clothing needs.
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