I am very disappointed with the quality of the jumpers I ordered. I decided to return them on October 18, following the instructions. However, something went wrong in transit. As of November 14, I still have not received my refund. I've exchanged emails with customer service and received an apology for the delay, but waiting this long is unacceptable. I no longer trust their returns process and will not shop with them again. Now it's November 25, and despite tracking confirmation of my return, I still have no refund. Customer service has only asked me to be patient. I wonder if there's more they should disclose about the company’s financial status. I advise against buying from them!
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