Was checking Gudrun's website just now as if it's become a habit of mine - I loved this brand ever since I discovered it in Stockholm, however, highly unlikely I will purchase anything again. Last year around this time, I placed an order for a jumper. It was sent to a local store that was closed/not open. I emailed the customer service soon after but did not get any reply. Life was busy with a young child and work so I didn't follow up until a few months later when I happened to be nearby their London store. So I went in and told them about my experience which is that I never received my order and had no communication nor reply to my emails. The store staff were nice and apologetic. They offered to phone their customer service team for me and the explanation given for having no response was that their customer service changed systems so may not have received the communication in the first place - it was shocking and unsatisfactory that this could be offered as a reason to excuse themselves because the customer service email was still listed on their front page. Also the customer service person on the phone was not apologetic at all and asked ME to contact UPS about the order, and she seems to think that's completely justified, especially when I already asked them to take back that order and process a refund for me. The store staff agreed that it shouldn't be me to trace the package after having had such a bad experience, and offered to chase this case and asked me for contact details. Since then I have never heard anything from them and I am very sad to have been let down in this way. I was a loyal customer for years. Just remembering all these and sharing them here now as it seems they still have not sorted out their services.
Claim your business profile now and gain access to all features and respond to customer reviews.
