I bought a sweater recently in the GS Covent Garden shop and was blown away by the great customer service and lovely products on display. Buoyed up by this, I ordered a couple of tops from their online store. Big mistake. Sadly the tops were unsuitable and I needed to return them. I should have read the returns blurb properly which states that whilst exchanges cost nothing, returns incur a fee of £10. Penalising returns isn't going to encourage customers to return. I called to ask if I could return the goods to my local shop but was told that only exchanges were possible in store. The customer service executive was like a brick wall. How can two arms of the same company be so different? So disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
