Well,After buying from this company consistently from 2005 for a few years and then stopping. I would look at the clothes as love the designs and the previous cottons in trousers, shirts and their stripey tops were good quality....NOT anymore and at the same time the customer service is appaling in Dunfermline Scotland.Ironically I am from that area but live in Northumberland, I ordered sale items 3 weeks ago, from order it took 2 weeks and is only a 2hr drive away?! When the order arrived, one item was the wrong item, someone in the warehouse had put the label for the linen shirt I ordered on to a jumper? When I called to say, of course it was now out of stock, on top of that the organic cotton trousers I ordered were sooo thin compared to old, much older trousers I still have from 2005, so thin! would rip easily, not at all as pictured on the website, not a patch on the thicker cotton they used to use?! Sooo expensive for bad quality & appaling customer service.4 weeks in now, since I've returned my item to be told they haven't even gotten to this weeks drop off of returns, be done sometime next week! WOW, so £104 in the sale, take my payment immediately, takes 2 weeks to arrive, 1 day to send and then another 2 weeks to receive my refund! Appalling Gudrun, simply appalling! I've worked in dealing with large businesses management and I would never manage an organisation like this, shame on you
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