Poor customer service, and a poor website showing expected in stock dates that miraculously lengthen (in my case by over six weeks) once you've ordered. Not wanting to wait two months for an item, I rang customer service and spoke to a frosty scottish lady who basically told me I needed to phone the London store to see if they had one, or I might be able to have a returned item in a month. Dreadful. Avoid no matter how colourful the clothes look.
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