I am also disabled and therefore requested a UPS collection of a returns parcel. I have waited for two whole days when they have said they were coming between 9am and 7pm. On the first day they said that they had come and that I was not in, that was not true and they didn’t leave a note to say they had been, all other parcel companies do this. I was assured that they would come today, they didn’t. I am having to spend hours on phone calls. The goods are worth £80. I have been a loyal customer but I wouldn’t like to risk using Gudrun Sjoden again. I feel that I am owed some explanation. Wish me luck trying to get on to UPS again tomorrow morning
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