I purchased an item from online, and when it arrived the fabric looked totally different (it was shiny metallic gold pattern which was showing as grey-white on the web site). I interacted politely with the customer service rep for many many emails. She told me that the material was as it was designed. My issue is that the product that I received looked nothing like the photo -- she said I could return it for a charge of $15US and wouldn't budge. This was quite an expensive purchase, and I feel that GS does not represent their products adequately, and should not be charging a fee when the item is not as it appears on the web site. Frustrated beyond belief and will not shop there again (I'm a regular customer)EDITED November 23, 2023: I asked Canada customer service to provide me with contact information for someone at the company I could send my concerns to, and it's been a few days with no response. I cannot remember ever experiencing such poor customer service!REPLY TO GUDRUN REPLY: The shiny gold is an *applied finish*, not part of the dying process! As for 'resolution' it was necessary for me to send the item back and pay the $15 "return fee" (not the shipping). I used a label sent by Gudrun Canada, and the address on it was for USA; I have not been able to track the item with the tracking number (it doesn't exist?!), and have not heard from Gudrun Sjödén about whether they've received it. I've unsubscribed from your newsletter and paper catalogue. As I said, this experience has taught me that it is not worth it to purchase clothes from Gudrun Sjödén online (I am about 12 hours drive from any store). VERY disappointing, to say the least.UPDATE January 1, 2024: In spite of having proof of delivery of my return package to Gudrun Sjoden, my account STILL has not been refunded for the returned clothing. DO NOT BUY FROM THIS COMPANY ONLINE!
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