I made an order of two items. The first item was delivered to a local store 3 weeks after order, but the parcel refused by the store and returned to the sender . It took multiple attempts over multiple days to call Customer Services who were not apologetic or empathic. This was a split order with part of the order still on its way after 4 weeks from the original purchase.I tried to cancel the second item still on its way but was told I would need to go to the store and refuse the parcel then call Customer Services again 5 days later for a refund.Sadly I will not be buying from Gudrun Sjödén again.
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