Item arrived. Colour was not as shown. Sent back next day. 14 days later still no refund. Queried this via email with customer services. The beginning of a a long exchange of emails. Said the documentation wasn’t with the parcel. The parcel would be sent back to me! Days later parcel delivered to my address. Took photos of the parcel and sent to customer care asking what had I failed to do. Apparently nothing all documentation was there! Then cc emailed me attachment of fresh documents but I don’t have access to a printer. Now waiting for them to be posted to me. It was so much easier when items could be sent to this Scottish returns facility. I won’t order from this firm again.
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