The company has made serious mistakes on their website. Their code of ethics seems to change frequently. Now, pre-orders require customers to purchase everything that was ordered, which is problematic since orders haven't been processed or shipped yet. Customers can no longer access their own order histories, and the bonus system is unclear. They come across as untrustworthy and need to rectify these issues. Their professionalism and service have greatly declined. Perhaps they should reconsider how they define 'Customer Service.' Despite raising clothing prices, they treat customers poorly, which could lead to serious consequences. Why change the rewards structure midyear? Why alter pre-order rules after years of consistent practices? Customers shouldn't be forced to pay for items they want to remove from their orders. Why is there no communication about the reduction in customer rewards? No updates have been provided to customers regarding these changes. The company must adhere to legal standards. For two months, their website has been frustrating. They are profiting significantly yet show no appreciation for customers. They need to address these problems and ensure competent leadership, or they risk losing their customer base quickly. Customer service representatives often lack honesty and adopt a 'the company is always right' attitude, which could backfire soon. If I could rate them lower than 1 star, I would at this point.
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