I am formally requesting that my €610 be refunded without further delay.For over a year, I have experienced delays, lack of communication, and significant waste of my time and energy. I had to leave multiple public reviews just to receive minimal service.This situation has already caused me enough financial and emotional stress. I expect a concrete and timely resolution, not further redirection or postponement.If this matter is not resolved promptly, I will continue to publicly document my experience and pursue the appropriate consumer protection channels.
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