The company seems to be more concerned with promoting itself these days, employing customer service tactics that feel disingenuous. Despite claims of addressing issues, I faced significant challenges in getting them to acknowledge a persistent leak. I've been using dehumidifiers in every room for four years, yet I had to postpone a stain-blocking appointment due to the ongoing leak. A representative suggested an investigation for dampness, but that quickly changed when it was noted I was facing eviction under poor conditions. It feels like the company is creating a façade of concern for tenant safety while neglecting real issues. I reluctantly allowed them to proceed with the stain blocker, which barely worked and won’t be painted over as needed. Their so-called solutions, like using kitchen and bathroom paint, only mask the ongoing leaks. The company seems more worried about liability than tenant welfare, ignoring my reports of water damage for years, alongside issues stemming from unauthorized work. It's frustrating to realize that tenants lack the rights and protections that employees of the company seem to enjoy. It's time for a change in how tenants are treated.
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