We purchased a bass kit. When we assembled it we found about 30%+ of the frets were lifted. We had to pay a professional Luthier to fix and get it to a playable state. About 3 months later GKW sent me a request to review, I reviewed it and got a direct message which asked me to send photos. When I asked about recourse I was informed they do not resolve anything after 1 month - I had no clue this issue existed in the first month. Their responses after the fact felt like they blamed it on me for not reporting it sooner - when they elicited the feedback and then did nothing to help resolve it. Ultimately this instrument was unusable without major amounts of luthier work.Response to their reply: I have purchased over 10 guitars and have never had a single popped fret. this instrument had over 80% of the frets popped. This level of quality failure is not humidity alone, it's poor craftsmanship or parts or all three.
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