I have been a member of GMM for a few years and made good progress with the courses. I had a lot of faith in Charlie Wallace and the guys. So much so that I signed up for the over 50's course even though the cost was quite high for me. It went wrong and I wasn't enrolled and e mails were ignored (which is unusual for them). Eventually made contact and course was no longer available as full. Was offered a refund or 12 weeks of Elite with a pro guitarist on 1 to 1 basis. I took it......DISASTER. It went badly. Every week was like starting anew every week. Unprofessional. In fairness, the tutor said he had no info on me, I just appeared on his calendar. Promised backup docs were never sent unless repeatedly asked for. I requested a change of tutor after 6 weeks, which was done and that was a lot better if you ignore the tutor not turning up twice. Due to all the cock ups, I expected GMM to do something to compensate me and bring me on board again. That is ,put a smile on my face. I sent a two page summary of my experience. Result... an e mail from someone I never heard of saying ...Thanks, we were surprised that you didn't enjoy it!!!!! He said they would use my experience to improve things and make sure Charlie was aware.I kinda feel my trust in them has been broken and so I am looking elsewhere and drifting away from GMM although I have lifetime access to their courses which I will use BUT will never ever pay for any special courses and the like.Very disappointed with GMM. Feel VERY let down.
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