Abysmal, non-existent customer services. We were left stranded at Manchester Airport yesterday due to the situation in the Middle East. I realise that the airspace being closed isn't Gulf Air's fault, but they refused to cancel our flight and just made us all hang around from 07:00 - 16:00. In that time, Emirates cancelled 2 flights, Etihad and Qatar both cancelled one each, allowing their passenger time to make other arrangements. At no point was anyone from Gulf Air available, and they disabled their UK phone lines. Eventually, Manchester airport staff collected us all together and told us to collect our bags and go home. There was no offer of help, people we left stranded as the UK isn't their home, and again no one at all from Gulf air was available with in-person or via phone or email. Abysmal service and definitely an airline to be avoided. I finally received a text message at 21.02 telling me my flight had been cancelled, 5 hrs after I arrived back home and 11 ish hours after we should have departed. I now have the headache of trying to obtain a refund as they aren't answering their phones or email / chats.
Claim your business profile now and gain access to all features and respond to customer reviews.
