While it's suitable for payroll, relying on them as a broker for employee benefits is frustrating. They can't call you, so any issues have to be resolved via email, and I suspect many responses are automated. What could be resolved in a quick phone call has stretched over a month, leaving a family without insurance. Unless you have someone dedicated to constantly email and follow up with the support team, I strongly advise against using their services. Major issues or corrections will consume a lot of time and resources.
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