Extremely disappointing support experience. I submitted a payroll notice a client received on 12/8/25. On 12/10/25, I was informed that it would take 2-15 business days to address the issue. I called on 12/22/25 because the client was under a lot of stress and the debt had gone to collections. I hoped to have it sorted out by 12/31/25 or early January 2026. I spent 50 minutes on the phone with a representative who did not escalate my case, despite my repeated requests to speak with a manager. The new estimated response time is now 5-6 weeks (25-30 business days), essentially doubling the initial timeframe. I cannot recommend their services at all. It has been very frustrating.
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