I've had such a poor experience with their support team it is truly unbelievable they are still in business. Their system failed to verify my identity and I have been BATTLING support for the past week and a half, communication has been horrible, been hung up on my face by a rep who got pissed off by my impatience to hold during work hours. their support phone lines sound like they are underwater and break every 2 seconds, refused to escalate my ticket and now my payroll is blocked and I am failing to meet compliance requirements in CA. nice dashboard but nothing solid behind it, they didn't bother to help and their system error had no guidance to why this error is even there. If you are considering I would advise not to just POOR customer service one of the worst I've ever seen. Wasted maybe 10 hours of my life with these amateurs, calling again they don't even recognize there's an open ticket just complete mess incredibly incompetent team.
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