I'm sorry but the person in front of me did not have immediately acceptable identification.It was very commendable that the counter staff did their best to somehow verify her identification, but not at the expense of the queue of people behind her. The solution was simple. She needed to return later with valid ID. Instead all sorts of things were done to try and validate it.I had organised my transaction online and had everything I needed. My transaction took a few minutes.I will seek alternatives in the future.Goodbye
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