Terrible service! I was on holiday in Canada and mid way through my card stopped working in shops, restaurants and ATMs. I called card services 3 times and each time they advised my card was not blocked, but I was unable to use it. I had a balance of 1700 Canadian Dollars in my account so it was not due to insufficient funds. On my return to the UK I have called card services and they have offered me the option to cash out at a very unfavorable rate plus wanted to charge another "cash out" fee which after lengthy discussion they did waive. I feel particularly aggrieved as I would not have retained such a balance on my return home and feel I have been cheated out of my money due to exchange rate. I have however now cashed out and closed my card as my patience has expired, and I would not recommend the Travelex card to anyone. For the remainder of my vacation I was forced to use my home debit card, a situation I intended to avoid, which totally negated any advantage of having the Travelex card l!PS I was offered a replacement card whilst in Canada but I was traveling so that was not a practical solution!
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