A half-hour delay for the train on a freezing platform in December was a frustrating way to end the Christmas holidays. Furthermore, the claim form doesn’t even recognize my journey for filing a complaint. I'm grateful I don't have to travel by train regularly. What a total disaster!
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Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England.