While traveling to London, the train was delayed, and the guard mentioned we could claim compensation. However, to submit a claim, you need either a ticket, collection number, or receipt. Unfortunately, the ticket was taken at the destination, leaving us without proof. It seems like a tactic to avoid compensation. Always ask for a receipt when purchasing tickets!
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Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England.