A half-hour delay for the train on a freezing platform in December was a frustrating way to conclude the Christmas holidays. Additionally, the claim form does not even acknowledge my journey for submitting a complaint. I'm relieved I don't have to rely on train travel often. What a complete mess!
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Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England.