gwr.com

1.3
1.3 Based on 21 reviews

Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
sam smith
Currently on a cramped train to Newport from Bristol Temple meads getting into Newport at 1227hrs on

Currently on a cramped train to Newport from Bristol Temple meads getting into Newport at 1227hrs on the 15/02/2026. Not only are there no seats to sit on and people stood up everywhere but also there's not 1 single window open on the train! People coffing, bad breath - breathing and.... farting! So a cramped smelly germ infested hot Box. A bit of common sense to the guard on board and GWR surely you would open a couple of windows.The last time I use a train. £15.70 for this hell!

On approaching the Gaurd "Lee" when arriving at Newport and complaining-he stated the reason there were loads of people stood up (Health and safety) and all the windows closed was because the air conditioning was on? I can tell you after spending 30 minutes on the train stood up that there was no air conditioning on at all.

1
Date of experience: Feb 15, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More