Very Worst Experience with HAARTIf you’re thinking about doing business with HAART, please do yourself a favor: don’t rely on their glowing Google reviews. Check Trustpilot, check forums, check anywhere else — you’ll see the real picture. I waited until the end of my tenancy (an entire year) before writing this, hoping time would soften my frustration. It hasn’t. My experience with HAART was, without exaggeration, the most stressful and unprofessional I’ve ever had with a letting agency.It all started at the very beginning. After paying the deposit and signing the contract with my friend, we were immediately thrown into chaos. The negotiator assigned to us seemed either unaware of the UK’s Right to Rent rules or simply unwilling to follow them. She insisted my friend (who was abroad) provide a share code, even though we showed her the official regulations proving alternative evidence was valid. Instead of checking with her senior staff or reading the rules, she repeatedly threatened to put the property back on the market and warned we’d “lose the deposit.” It took our student visa advisor intervening before she finally admitted the rules we had pointed out were correct. By then, the damage was done: my move-in date was delayed, and I had to spend extra money and time in temporary accommodation — stress and cost that could have been avoided entirely.When we finally moved in, the nightmare only grew. The house was handed to us in a mess, which was no surprise after the viewing. But what was shocking was the absolute lack of clarity: HAART told us never to contact the landlord directly, yet the landlord started messaging us anyway — about repairs, about damages, about things that weren’t even our fault. My impression? Even the landlord knew HAART was useless and had no choice but to bypass them. Then, when it suited her, she flipped back and told us to “go through HAART.” Of course, HAART did nothing either way.Example: the toilet bowl leaked constantly. We reported it. They ignored it until my student union caseworker finally intervened. Another example: the balcony door. From day one, it was broken. The landlord admitted it wasn’t our fault, but HAART never fixed it. In the middle of winter, we asked repeatedly, and their “solution” was sending out locksmith after locksmith — some admitted they couldn’t fix it, others made false reports, and a few tried but failed. Weeks turned into months. We eventually stuffed plastic bags into the gaps just to survive the cold. By the end of the tenancy, the door was still broken — a perfect symbol of HAART’s incompetence.And then came the final insult: the deposit. Of course, we lost part of it. I wasn’t even surprised. HAART charged us for damages that were there long before we moved in and provided no proper evidence. It was the cherry on top of a year defined by threats, delays, ignorance of the law, and complete unprofessionalism.To be clear: almost every staff member I dealt with was rude, dismissive, and unwilling to take responsibility. Listening, communication, and professionalism clearly aren’t part of their training. This agency has no control over the landlord, no accountability, and no respect for tenants.So thank you, HAART, for giving me a crash course in how not to run a business. I’ll be making sure every student and newcomer in Leeds — and anyone else considering you — knows exactly what kind of nightmare to expect. Nobody deserves to go through what we did.
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