As a buyer, they could not have made it any more difficult to view, discuss and purchase the property and made it extremely painful causing us to nearly lose the purchase multiple times. We decided to just go around and speak to seller direct as communicating through Hart was shocking.Even from step one the initial viewing, we booked 3 times with them cancelling each time, one was the day of the viewing. to rebook was near impossible, i called them so many times to attempt to book just an initial viewing and it never happened, they just didnt return calls or cared, we were very set on the house which is what kept us determined but if this was anywhere else we wouldnt have bothered to keep dealing with them.Throughout the purchase, they did not update the seller at all, turned up late to viewings and we could never get ahold of them when important legal steps and questions were needed.
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