Haart Property Management has been the worst letting agent we have ever dealt with. Renting 6 Hadlow Close from August 2024 to August 2025 was a nightmare.The property was in terrible condition from day one: walls in urgent need of redecoration, black mould in extractor fans, a boiler that didn’t work for weeks, and electrical hazards caused by a faulty cooker and extractor fan tripping the electrics. Despite countless emails and phone calls, repairs were either ignored or handled incompetently. At one point, a repairman literally looked at the cooker for a minute and left.My wife was pregnant at the time, and we had two very young children. Being without heating, hot water, and safe electrics for weeks was completely unacceptable. Haart showed zero urgency or empathy, treating our legitimate safety concerns as an inconvenience.To make matters worse, there were unauthorised visits while we were at home, leaving my wife — who had just given birth — extremely anxious and distressed. They repeatedly promised action but never delivered.After a full year of rent, we moved out in August 2025 and requested our £1,950 deposit back. Haart responded by claiming nearly £3,000 in alleged “repairs” for pre-existing issues and normal wear and tear — an absurd and offensive demand.Haart Property Management demonstrates a complete disregard for tenant safety, wellbeing, and basic decency. If you value your family’s safety, your mental health, and your money, do not rent through them. Their negligence, dishonesty, and unprofessionalism are shocking, and they should not be trusted with any tenant.
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