What began as a promising partnership with Haart as my selling agent in Lincoln swiftly became a source of significant frustration. Simple communication proved surprisingly difficult. I routinely had to initiate contact to get feedback after viewings, and was often unaware of cancelled appointments. One notable incident involved a Haart sales team member leaving muddy footprints on my carpet. Despite an apology and a promise from the office manager to arrange cleaning, this promise was never kept, and I had to bear the cost and effort of cleaning them myself. My follow-up emails on the matter were completely ignored. It became clear that the Lincoln team struggled with basic seller communication. This consistent inefficiency ultimately led me to change estate agents, and I'm pleased to say my house is now sold. The depth of their internal communication problems was underscored when, a fortnight after I'd already ended my contract, Haart actually sent me a letter claiming they had a buyer, and a subsequent conversation with their valuation team revealed they had no knowledge I'd even been a client and they didn’t even have an interested party.
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