Landlords: Think twice before using Haart Estate Agency – poor service and misleading review practicesMy experience with Haart Romford as a landlord has been extremely disappointing and unnecessarily stressful.Haart placed tenants in my property who did not meet the required financial checks, which ultimately led to significant rent arrears and property damage. I had to escalate the matter through their formal complaints process, and while I eventually accepted a resolution offer, it was far below the actual losses I incurred. I accepted it only to prioritise my health and bring the matter to an end.Throughout the tenancy, Haart failed to carry out even a single property visit, despite their contract offering a free inspection — and later ignoring my offer to pay for one. I was paying for full management, but the assigned property manager was part-time, and over 18 months, I was handed off to five different managers due to frequent staff turnover. This resulted in a complete lack of continuity or accountability.Despite paying for landlord insurance, including rent protection, I received no meaningful support while the tenants fell over four months into arrears. Haart blamed internal issues with their insurance provider, and in the end, I recovered only around 70% of the rent owed — and only after filing a formal complaint.Be aware of their review strategy: shortly after signing the agreement, I was asked to leave a Google review — before even receiving the first rent payment. Since Google only allows one review per account, this effectively prevents landlords from leaving an honest review later, once the full experience has unfolded. In my opinion, this practice is misleading and unfair.While the case is now closed, based on my experience, I would not recommend Haart to other landlords.
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